Case study

The case studies below demonstrate teamwork skills (highlighted in yellow) in action. The case study is linked to a working environment and demonstrate the importance of teamwork skills and how they can be used in everyday life.

Jasmine is reliable as she is punctual for every shift allocated and often works additional hours when asked.

Approximately 150 people work in the supermarket and as such, Jasmine can work with different people on every shift. She is able to communicate well, follows guidance and instruction from her team leader, and she is popular and well-liked by her colleagues and customers alike.

Jasmine’s team leader regularly gives her positive feedback as she is efficient in her work and a strong member of the team. For example, she is good at organising her workload and supports others when required. Jasmine is particularly good at problem solving, dealing with customer queries, handling stock issues, helping her colleagues as and when required, and she is efficient in decision making.

Jasmine has been asked to apply for a team leader position by her shift manager and she plans to do so.